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Are you a firefighter, medic, police officer, or emergency manager who got “voluntold” into the PIO role? Get weekly breakdowns of real emergency services social media posts: what’s working, what could be better, and practical tips you can use immediately. Written by a fellow first responder.
Issue 10 A fire alarm at 3:55 a.m.—and there was actually a fire Practical PIO analyzes real social media posts to help you improve your communications. All identifying details are blurred or removed because our goal is growth, not criticism. You responded to a fire alarm at 4 a.m. and found an actual fire. The sprinkler system worked exactly as designed. Everyone stayed safe, and the damage was minimal. That’s a great story—but it’s buried under layers of technical detail that will lose most...
Issue 8 Big fire. No injuries reported. So why is it in paragraph 4? Practical PIO analyzes real social media posts to help you improve your communications. All identifying details are blurred or removed because our goal is growth, not criticism. You’re writing about a challenging fire response, and you want your community to understand what your crews faced. This release does a solid job explaining the operational challenges—but there’s an opportunity to make it even stronger by focusing on...
Issue 7 When recognition tells a story — and leaves one untold Practical PIO analyzes real social media posts to help you improve your communications. All identifying details are blurred or removed because our goal is growth, not criticism. Public recognition posts aren’t incident updates. They’re reputation builders. They show the community who the department values, what kinds of actions it celebrates and how teamwork looks under pressure. This post recognizes a firefighter for public...